TERMS AND CONDITIONS
Legal notices and acceptance
By accessing this SITE (“Winnerchoice SA SITE”), you agree to be legally bound by these terms of use / Disclaimer (“Terms of Use”). Please also refer to additional legal information applicable in your country.
If you do not agree with the Terms of Use, do not proceed to other pages of the Winnerchoice SA SITE.
These terms of use, as well as the information and materials on the Winnerchoice SA SITE, are subject to sporadic updates without notice.
OUTEIRO 99 is a brand of Winnerchoice SA. For more information, contact us :
Site : https://www.casaouteiro99.com/
Email: geral@casaouteiro99.com
Address: Caminho do Outeiro 99, 4940-504 Lamama - Paredes de Coura - Portugal
Conditions of access and use of the Portal
Access and use of the Portal and the services and information provided therein are, in general, free for Users and do not require subscription or prior registration. However, and as indicated in each case, the use of any of the contents of the Portal or the use of any of the Services offered through it can only be carried out with a subscription or prior registration of the User and/or payment of a , as indicated in each of the services specifically considered, if necessary.
IP addresses and security
Winnerchoice SA's servers automatically detect the IP addresses and domain name used by the User. IP addresses represent a registration number automatically assigned to a computer when it is connected to the Internet. All this information is recorded in a duly recorded server activity file and allows further processing of the data.
Winnerchoice SA uses commonly accepted industry information security methods, such as firewalls, access control procedures and cryptographic mechanisms to prevent unauthorized access to data. In order to achieve these objectives, the User accepts that Winnerchoice SA obtains the data for the purpose of authenticating control access.
Personal data
We inform you that all security measures of a technical and organizational nature have been taken to guarantee the protection of your personal data and to prevent their accidental or illicit destruction, loss, alteration, dissemination or unauthorized access, as well as against any form of unlawful processing. These measures take into account the state of the art, the nature of the archived data and the risks to which they are exposed, under the conditions and for the effects of the legal provisions contained in the Law on the Protection of Personal Data (“LPDP ").
We also inform you that, in accordance with applicable legislation, Winnerchoice SA will only keep your personal data for the period strictly necessary to pursue the purposes of collection or subsequent processing.
The user may, at any time and free of charge, exercise their right of access, rectification, cancellation, opposition or prohibition of the processing of their personal data by means of a written communication addressed to Winnerchoice SA, Rua de São Pedro 573, 4940-441 Paredes de Coura or by sending an email to the following email address: geral@casaouteiro99.com.
Minors under the age of 18 may only provide their personal data on this SITE after having been duly authorized by their parents or legal guardians.
User/webshop registrations and possible allocation of access keys
When, for the provision of the online store, registration of the user is required, he will select, of his own choice and in complete freedom, his user name ("login"), in accordance with the instructions specified in each case, and will be A password (“Password”) will be assigned to you by the system, both referred to as “Access Keys”. The password can be changed by the user at any time, following the instructions of the service itself.
The allocation of Access Keys is done automatically and the only criterion used for this is the absence of previous Access Keys identical to those chosen by the User.
The User undertakes to make diligent use of the Access Keys, as well as not to make their Access Keys available to third parties. Winnerchoice SA is not responsible for the misuse of Access Keys, the User undertakes to inform Winnerchoice SA, as soon as possible, of their loss or theft, as well as of any risk of access by third parties due to their use. .
Privacy Policy
Confidentiality and protection of personal data
In accordance with Law 67/98 of October 26 on the protection of personal data, we inform you that the processing of personal data collected on the site www.casaouterio99.com is the responsibility of Winnerchoice SA, whose headquarters is located at Rua de São Pedro 573, 4940 -441 Paredes de Coura NIPC 514131098 and registered in the Lisbon Commercial Register under the same number.
The data collected on this site is intended for processing orders and communicating with Customers, processing requests for information and possible complaints, statistical analysis, as well as their use for direct marketing purposes.
Winnerchoice guarantees the confidentiality of all data provided by its customers. Although Winnerchoice collects and processes data in a secure manner that prevents their loss or manipulation, using the most advanced techniques for this purpose, we inform you that collection in an open network allows the circulation of personal data without security conditions. , running the risk of being seen and used by unauthorized third parties.
All Customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to no longer be part of the Winnerchoice database, you can exercise this right by the following means:
Email: ageral@casaouteiro99.com
Letter: Winnerchoice, Rua de São Pedro 573, 4940-441 Paredes de Coura
Telephone: 351 961 665 455 - Opening hours: Monday to Friday, 9:30 a.m. to 4:30 p.m.
sales policy
The sales and reservation policy on our website www.casaouteiro99.com is designed to provide a smooth and efficient reservation experience for our customers. When using our website to make reservations, the user agrees to comply with and comply with the terms and conditions established by Casa Outeiro 99, including but not limited to the policies of cancellation, refunds, reservation changes and other applicable conditions.
Reservations
Reservations can be made directly on our website www.casaouteiro99.com. After selecting the desired dates and type of accommodation, the user can proceed to payment to guarantee the reservation.
cancellations
To cancel a reservation, the user must contact Casa Outeiro 99 through the communication channels provided on the site. Cancellations are free up to a certain time before the arrival date, as specified in the cancellation policy. Cancellations made after this time may incur charges.
refunds
Refunds will be processed in accordance with Casa Outeiro 99's cancellation policy. In case of cancellation within the established period, the full amount of the reservation will be refunded to the user. If the cancellation occurs after the stipulated deadline, the refund may be partial or non-existent, depending on the specific conditions.
Reservation changes
If the user wishes to make changes to the reservation, such as changing the dates or type of accommodation, they must contact Casa Outeiro 99 as soon as possible. The possibility of making changes will be subject to availability and the specific conditions of the reservation.
Damage Guarantee - by Credit Card at Casa Outeiro 99
When confirming your reservation at Casa Outeiro 99 via our website www.casaouteiro99.com, you will be asked to provide your credit card details. This information will serve as a guarantee for possible damage that may be caused to the property or its contents during the duration of your stay.
Debit authorization:
- By providing your credit card details, you authorize Casa Outeiro 99 to charge your card to cover the costs incurred in repairing or replacing the damaged goods, up to an amount of EUR 2500. If the cost of the damage exceeds the authorized amount of 2500 EUR, you will be informed and further arrangements may be necessary.
Inspection procedure:
- An inspection of the property will be carried out before your arrival and after your departure. If any damage is found during the departure inspection, you will be informed of the details and the amount that will be charged to your card.
Applicable laws and regulations:
- This credit card guarantee clause is governed by and must be interpreted in accordance with the laws and regulations in force in Portugal. Any dispute relating to this clause will be subject to the jurisdiction of the Portuguese courts.
Customer commitment:
- By making the reservation via our site, the customer acknowledges having read this credit card guarantee clause and agrees to comply with it. The customer undertakes to treat the property, its equipment and its installations with care and respect.
Massage and Spa Services
The massage and spa services offered by Casa Outeiro 99 are exclusively intended for relaxation and well-being. These services do not replace medical care, therapeutic treatments, or consultations with qualified healthcare professionals. By booking and using any massage or spa service, the client (hereinafter "Client") acknowledges and agrees that:
Health Declaration: The Client is responsible for informing Casa Outeiro 99 in advance of any medical condition, allergy, injury, or any other relevant health condition that may affect their ability to participate in the massage or spa services. Casa Outeiro 99 is not liable for any injuries, adverse reactions, or damages resulting from the Client’s omission or failure to provide accurate and complete information about their health status.
Liability Exclusion: Casa Outeiro 99, its employees, and service providers are not responsible for any damages, losses, or injuries suffered by the Client during or after the use of the massage and spa services, except in cases of proven gross negligence by Casa Outeiro 99. All services are provided based on the Client’s acceptance of the inherent risks associated with wellness and relaxation treatments.
Right to Refuse Service: Casa Outeiro 99 reserves the right to refuse or discontinue the provision of massage or spa services at any time if it deems that the Client has health conditions that contraindicate the services or if the Client’s behavior is deemed inappropriate, offensive, or inconsistent with Casa Outeiro 99’s standards.
Cancellation and Changes Policy: Massage and spa services are subject to specific cancellation policies. Cancellations or reservation changes must be communicated at least 24 hours in advance. Cancellations made after this period or no-shows will result in full charge of the reserved service.
Indemnification: The Client agrees to indemnify and hold harmless Casa Outeiro 99, its employees, agents, and service providers against any claims, actions, or demands arising from or related to the use of the massage and spa services, including, without limitation, any legal costs and expenses.
the deliveries
What are the delivery times for orders?
Deliveries of orders placed in the Winnerchoice online store are made by specialized carriers. Delivery time varies depending on the type of product and its availability in stock. Generally, deliveries are made between 2 and 7 working days after validation of payment for the order.
What are the shipping costs?
Shipping costs vary depending on the weight, volume and destination of the order. Shipping costs are displayed in the shopping cart when the order is placed and before payment is validated.
order cancellation
Can I cancel an order?
The customer has the right to cancel the order free of charge, as long as it has not yet been shipped. If the order has already been shipped, the customer must refuse delivery thereof, subsequently contacting Winnerchoice to inform of the cancellation and initiate the return process. Shipping and return costs will be the responsibility of the customer.
To cancel an order, the customer must contact Winnerchoice via the available contact methods:
Email: geral@casaouteiro99.com
Telephone: 351 961 665 455
If the cancellation is made before the order is shipped, the refund will be made by the same payment method used during the purchase, or in cash (according to the customer's preference). In the event of payment by Multibanco, the NIB will be requested from the customer so that the return can be made more quickly.
New shipment of the same product model, at no additional cost.
If the item has technical problems after 30 days from the invoice date, but is still within the warranty period, you should contact Winnerchoice, who will provide you with information on the warranty activation process. Product warranty is provided by the manufacturers, so terms and conditions may vary depending on the brand and type of product.
Payment methods
What payment methods does Winnerchoice accept?
Winnerchoice accepts the following payment methods:
Credit card: Visa, Mastercard and American Express.
Multibanco: payment via ATM or homebanking, using the reference generated during the purchase process.
Bank transfer: Payment by transfer to the account indicated at the time of purchase.
Please note that Winnerchoice does not accept cash or cash payments.
Returns and Refunds
How can I return a product?
If the customer wishes to return a product purchased on the Winnerchoice online store, he must do so within 14 days from the date of receipt of the order. The product must be returned in its original packaging, with all accessories included and in perfect condition.
To start the return process, the customer must contact Winnerchoice via the available contact methods:
Email: geral@casaouteiro99.com
Telephone: 351 961 665 455
Winnerchoice will provide instructions on the returns process and associated costs, if applicable.
When and how will I receive the refund?
Upon receipt and analysis of the returned product, Winnerchoice will refund the amount paid by the customer. The refund will be made by the same payment method used during the purchase, or by e-ant (depending on the customer's preference). In the event of payment by Multibanco, the NIB will be requested from the customer so that the return can be made more quickly.
The refund period will be a maximum of 14 days after receipt of the returned product at Winnerchoice premises.
Support and assistance
How can I get support or technical support for a product?
If you require support or technical assistance for a product purchased from Winnerchoice, you should contact the company through the available contact methods:
Email: geral@casaouteiro99.com; Telephone: 351 961 665 455
Winnerchoice will provide the necessary support to resolve any problem or doubt related to the operation and use of the products sold in the online store.
For warranty issues, you must follow the instructions mentioned in the “Product Warranty” section of this document.
Privacy and data protection policy
Winnerchoice is committed to protecting the privacy and personal data of its customers. The company adopts strict security measures to guarantee the confidentiality and integrity of the data collected during the process of purchasing and using the platform.
Winnerchoice uses customers' personal data to process orders, manage accounts, provide support and information about products and services, and for statistical and marketing purposes.
The Company does not share customer personal data with third parties except when necessary to process orders or provide services requested by customers.
Customers have the right of access, rectification, cancellation and opposition to their personal data, being able to exercise this right by contacting Winnerchoice via the available means of communication.
For more information on Winnerchoice's privacy and data protection policy, see the full document available on the company's website.
Returns and exchanges policy
Winnerchoice is committed to ensuring customer satisfaction. Therefore, it has a returns and exchanges policy that allows customers to return or exchange products purchased in the online store, in accordance with the established terms and conditions.
Back
If you are not satisfied with your purchase, you can return the product within 14 calendar days of receiving your order. To make the return, the product must be in perfect condition, without traces of use and in its original packaging.
To start the returns process, contact Winnerchoice customer service via email, chat or phone. Order details and reasons for return must be provided. The company will provide additional instructions on how to complete the return.
Return costs are the responsibility of the customer, except in the case of defective products or the sending of incorrect products.
Exchanges
If you wish to exchange a product purchased from the Winnerchoice online store, you must request the exchange within 14 calendar days of receipt of the order. The product to be exchanged must be in perfect condition, show no traces of use and in its original packaging.
To start the exchange process, contact Winnerchoice customer service and provide the order details and reasons for the exchange. The company will provide additional instructions on how to complete the exchange.
Exchange shipping costs are the responsibility of the customer, except in the case of defective products or sending of incorrect products.
refunds
Upon receipt and inspection of the returned products, Winnerchoice will issue a refund. The amount will be refunded by the same payment method used during the purchase, within a maximum period of 14 calendar days after confirmation of the return.
If you have any questions or need assistance, please do not hesitate to contact Winnerchoice customer service. The team will be on hand to answer all your questions and help you with the return, exchange or refund process.
warranty policy
Winnerchoice offers a guarantee for the products sold in its online store, according to the terms below:
Period of guarantee
Product warranty varies by category and brand. The warranty period is indicated in the product description and begins to run from the date of delivery of the product to the customer.
warranty coverage
The warranty covers manufacturing defects or quality problems that affect the proper functioning of the product. It does not cover damage caused by misuse, normal wear and tear, neglect, accidents or customer modifications.
How to claim warranty
If you encounter any problem with the product during the warranty period, please contact Winnerchoice customer service. Please provide order details and a detailed description of the problem. The support team will review the case and provide instructions on what to do next.
repair or replacement
Depending on the problem presented, Winnerchoice may choose to repair the product or replace it with a new one. If the product is no longer available, the customer can choose a similar product of equal value.
Delivery fees
Warranty-related shipping costs are the responsibility of Winnerchoice. The customer must follow the instructions provided by the support team to return the product to the company.
Warranty Exclusions
The warranty does not apply to problems caused by misuse, neglect, natural wear and tear, accidents or customer modifications. Additionally, it does not apply to products sold as “used” or “refurbished.”
For more information on Winnerchoice's warranty policy or for any questions on how to invoke the warranty, please contact customer service. The team will be available to help you with any problems related to products purchased in the online store.
Returns and Refunds
Winnerchoice is committed to ensuring customer satisfaction and, therefore, offers a return and refund policy for purchases made through its online store. Check the details below:
Return deadline
Customers have up to 14 days after product delivery to request a return or exchange. For this, the product must be in perfect condition, without any signs of use and with all original labels and packaging intact.
Reasons for return
Returns may be made for reasons such as:
Dissatisfaction with the product
Defective or damaged product
Error submitting order, such as incorrect size, color, or model
return procedure
If you wish to return a product, please contact Winnerchoice customer service with your order details and reason for return. The support team will provide you with instructions on how to complete the return.
Delivery fees
Shipping costs for returns are the customer's responsibility unless the return is the result of an error on Winnerchoice's part, such as sending an incorrect product.
Refund
Upon arrival of the returned product and confirmation that it is in perfect condition, Winnerchoice will process the refund using the same payment method used for purchase. Refund processing time may vary depending on payment method and financial institution.
Exchanges
If the customer wishes to exchange one product for another, he must follow the same return procedure and then make a new purchase in the online store.
If you have additional questions about Winnerchoice's returns and refund policy or need assistance with an order, please contact customer service. The team will be there to help you.
Contact details
If you have any questions, suggestions or issues regarding Winnerchoice products or need assistance with an order, please contact our customer service team. We are available on the following channels:
Email: geral@casaouteiro99.com
Send us an email with your question, comment or request and our support team will respond as soon as possible.
Phone:
Our representatives are available to assist you Monday to Friday, 9 a.m. to 6 p.m. (Portugal time).
Social networks:
Facebook : casaouteiro99
Instagram : https://www.instagram.com/casaouteiro99/
Please feel free to contact us on any of these channels. Our team is always ready to help you and ensure that you have the best possible experience when purchasing Winnerchoice products.
Contact
If you have any questions or concerns regarding these terms and conditions or the use of our website, please contact us in the following ways:
Raison sociale : Winnerchoice SA
NIF : 514131098
Address: Rua de São Pedro 573, 4940-441 Paredes de Coura
Email: geral@casaouteiro99.com
Telephone: 351 961 665 455
By using our website, the user accepts these general conditions and our sales policy in accordance with the booking.com platform. We reserve the right to modify or update these Terms and Conditions at any time without notice. We recommend that users check this page regularly to stay informed of any changes. Your continued use of our website following the posting of changes to the terms and conditions constitutes acceptance of those changes by the user.
Limitation of liability
Winnerchoice SA uses reasonable efforts to ensure that the information provided on our website is accurate and up to date. However, we cannot guarantee the accuracy, completeness or timeliness of any information presented. Winnerchoice SA is not responsible for any errors, omissions or inaccuracies in the information provided on our website.
Winnerchoice SA is also not liable for any direct, indirect, incidental, consequential or special damages, loss of profits, loss of data or any other form of loss or damage that may result from the use or the inability to use our website or the services and information made available there.
Winnerchoice SA acts as an intermediary that redirects customers to the Booking.com website and is not responsible for the services provided, policies or actions of Booking.com. Customers should be aware that by being redirected to the Booking.com website, they are subject to the terms and conditions, privacy policy and any other applicable policies of Booking.com. Winnerchoice SA is not responsible for any problems, disputes or dissatisfaction that may arise when using the Booking.com site and/or the services offered by it.
Links to third party sites
Our website may contain links to third party websites, such as booking.com, to facilitate the user experience. However, Winnerchoice SA is not responsible for the content, privacy policies, terms of use or practices of these third party sites. By clicking on links to third party websites, users should be aware that they will be leaving our website and that their use of such third party websites is subject to the terms and conditions and privacy policies of those websites.
intellectual property rights
All content available on our website, including but not limited to text, images, graphics, logos, icons, audio, video and software, is the property of Winnerchoice SA or its respective owners and is copyrighted by applicable copyright, trademark and other intellectual property laws. property rights.
It is strictly prohibited to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer or sell any information or content obtained from our website without the prior written permission of Winnerchoice SA or the respective rights holders.
Right of free resolution
In accordance with applicable legislation, customers have the right to freely terminate the contract concluded with Winnerchoice SA, within 14 days from the date of conclusion of the contract, without the need to indicate any reason. To exercise the right of termination free of charge, the customer must contact Winnerchoice SA by email geral@casaouteiro99.com or telephone 351 961 665 455, informing of their decision to terminate the contract.
After having exercised the right of termination without charge, Winnerchoice SA will return the sums paid by the customer, without undue delay and, in any event, no later than 14 days from the date on which it is informed of the customer's decision to terminate the contract.
Please note that the free termination right does not apply to services that have already been provided or started during the free termination period. For more information on the free right of withdrawal and how to exercise it, consult the cancellation policy on our site or contact our team.
Arbitration center and ADR (Alternative Consumer Dispute Resolution)
Winnerchoice SA informs customers about alternative consumer dispute resolution (AL) mechanisms available in Portugal. Customers may resort to an approved consumer dispute arbitration center to resolve any dispute relating to the services provided by Winnerchoice SA or Booking.com. For more information on the Arbitration Center and alternative consumer dispute resolution mechanisms, visit the official website of the General Directorate of Consumer Affairs for consumer disputes, visit the official website of the General Directorate of Consumers ( DGC) at www.consumer.gov.pt. The consumer dispute arbitration centers available in Portugal are listed at this link: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa- de-litigios-de-consumo.aspx.
Arbitration center and ADR (Alternative Consumer Dispute Resolution)
For more information on the Arbitration Center and alternative consumer dispute resolution mechanisms, visit this link: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/ entidades-de-alternative-resolution-of-consumer-disputes.aspx.
Right of free resolution
According to art. 4 of DL 24/2014, of February 14, in the wording of Law 10/2023, of March 3, before the consumer is bound by a contract concluded at a distance or outside the commercial establishment, or by a corresponding proposal, Winnerchoice SA will provide you, in a timely manner and in a clear and comprehensible manner, with the following information:
a) Identity of the supplier of goods or service provider, including name, company name or company name, physical address where it is established, telephone number and email address, in order to enable the consumer to contact him and communicate quickly and effectively.
Raison sociale: Winnerchoice SA NIF: 514131098 Address: Rua de São Pedro 573, 4940-441 Paredes de Coura E-mail: geral@casaouteiro99.com Telephone: 351 961 665 455
Complaint book
Customers can access the electronic complaints register at www.livroreclamacoes.pt.
Applicable law and jurisdiction
These Terms and Conditions are governed and construed in accordance with the laws of Portugal. Users agree that any dispute or claim arising from the use of our website will be resolved exclusively by the competent courts in Portugal.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining Terms and Conditions, and the validity, legality and enforceability of the remaining provisions shall not be affected. or altered.
Give up
The failure of Winnerchoice SA to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision, nor prevent its future exercise or enforcement.
The integration
These Terms and Conditions constitute the entire agreement between users and Winnerchoice SA regarding the use of our website and supersede all prior agreements, understandings and communications, whether oral or written, between the parties.
Changes to Terms and Conditions
Winnerchoice SA reserves the right, at its sole discretion, to modify, add or remove portions of these Terms and Conditions at any time and without notice. We recommend that users check this page regularly to stay informed of any changes to the Terms and Conditions. Your continued use of our website following the posting of changes to these Terms and Conditions constitutes acceptance of those changes by the user.
Contact
If you have any questions, comments or concerns regarding these Terms and Conditions, please do not hesitate to contact us through the following means:
Raison sociale : Winnerchoice SA
NIF : 514131098
Address: Rua de São Pedro 573, 4940-441 Paredes de Coura
Email: geral@casaouteiro99.com
Telephone: 351 961 665 455
Thank you for using our website and we hope you have a safe and enjoyable experience. By using our website, the user agrees to comply with and comply with these terms and conditions and accept responsibility for all actions and activities taken in connection with the use of the website. By using our website, you also agree to comply with all applicable laws, regulations and standards.
If you have any questions or concerns regarding these terms and conditions, we encourage you to contact us using the contact information provided above. We are committed to providing high quality service and responding to any concerns or questions our users may have.
Please remember that when using our website for reservations and purchases, the user agrees to comply with and respect the policies and conditions of use of the partner platform, booking.com. It is important to read and understand the policies and terms of use of the booking.com platform before making a reservation or purchase.
Winnerchoice SA values the trust placed in our services and we will continually work to improve and improve the user experience on our website. If you have any suggestions or comments, please do not hesitate to contact us.
Latest version of these legal notices: 04.2023
House Rules - Casa Outeiro 99
To ensure a pleasant stay for all our guests, we have established house rules for Casa Outeiro 99. We ask that you please read them carefully and respect them during your stay. These rules are important to allow us to continue to provide quality service to all our guests. To view our full house rules, please click on the PDF link.
© Copyright 2016-2023, Winnerchoice SA. All rights reserved on the Portal and all its content. Total or partial reproduction is prohibited.
